If you are expecting a SASSA child grant payment but the money has not come in yet, it can be worrying and frustrating. There are a number of possible reasons why your SASSA child grant money has not been paid in yet.
In this comprehensive guide, we will cover the main reasons your payment could be delayed or missing and what you can do about it.
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Check Your Bank Account Balance
If you receive regular SASSA grants such as Old Age, Child Support, Disability etc into a personal bank account, the first thing to do is check your bank account balance.
Log into internet or mobile banking if available, or physically go into your bank branch to get a mini statement printed. This will confirm if the SASSA grant money has actually been paid in by SASSA but is just delayed in reflecting in your account.
Each recipient’s account must be individually credited by the various banks once SASSA pays the money over. So even though SASSA may have paid out the grants, your particular bank may be experiencing delays in processing the payments.
Confirm Payment Status With SASSA
If you have confirmed that the money is not reflecting in your bank account at all, the next step is to confirm the actual payment status with SASSA directly.
You can call the SASSA call center on 0800 601 011 or visit your nearest SASSA office. SASSA will be able to look up your grant status and confirm if the payment batch for that month has actually been released or not.
This will clarify if the delay is on SASSA’s side in processing the payment, or if it is your bank that is experiencing delays in crediting your account.
Check for SASSA Card Issues
If you receive your SASSA child grant onto a SASSA card rather than a bank account, there could be issues with your physical card. Make sure your SASSA card is intact and has not been damaged, cloned or compromised.
Unfortunately SASSA cards can be used fraudulently by criminals if they get hold of the card details and PIN number. Even people close to you might become aware of your PIN number and use the card without your knowledge.
Always keep your SASSA card safe and secure, and if possible rather withdraw cash yourself directly from the ATM. If you suspect your card has been stolen or cloned, contact SASSA and the police immediately to stop the card and get it replaced.
SRD Grant Payment Issues
For those receiving the special COVID-19 SRD grant of R350 per month, there are some additional reasons your payment may be delayed or not coming through:
- Double check your bank account details – make sure the account number you supplied when applying is correct and actively receiving payments. An incorrect account number will cause payments to fail.
- Check payment batch status – confirm with SASSA if the payment run for that month has been processed and released yet or not.
- Verify your contact details are correct – in particular make sure the cellphone number you applied with is working so you receive SMS notifications.
- Merchant account issues – if you requested payment to a merchant account rather than a bank, check if that merchant accepts SASSA payments.
- Don’t rely only on SMS – SMS notifications may not always be sent or received, so check your account balance directly.
Follow Up Immediately on Any Issues
As soon as you have identified a potential issue – whether it is account details, card problems or payment delays – be sure to follow up on it immediately.
Contact SASSA directly either by phone, email or visiting an office to resolve the issue. Provide any information requested, update your details if needed, cancel compromised cards and request replacements.
Following up quickly can get delayed payments released faster or stop fraudulent activities in their tracks. Do not simply wait and hope the issue resolves itself.
People Also Ask
Why has my child grant not been paid this month?
Some common reasons your child grant may not have been paid in a particular month include:
– Delays in SASSA processing that month’s payment batch
– Bank delays in processing grants upon receipt from SASSA
– Incorrect or outdated bank account details on your application
– Card issues like a damaged, lost or cloned SASSA card
– Failure to re-confirm eligibility for grants on time
– Payments affected by public holidays or weekend payment dates
What can I do if my child grant is late this month?
If your child grant payment is late this month, you should:
– Check your account balance to confirm if paid or not
– Call SASSA to verify the payment status
– Update your contact details and account details with SASSA if needed
– Follow up with your bank if it reflects as paid but not received
– Visit a SASSA office in person for assistance if calling does not resolve it
Why is my child grant status still pending?
Some common reasons for a pending status on your child grant are:
– ID verification outstanding
– Birth certificate or other documents need to be submitted
– Application details require correction or are incomplete
– Eligibility criteria not yet confirmed
– Payment method not submitted or validated
– Grant renewal not completed on time
How long does it take for child grant to reflect in my account?
Once SASSA has processed the payment it can take:
– 3 days for the Postbank SASSA card
– Up to 5 days for commercial bank accounts
– Instant if you have SMS notification activated
– 24-48 hours if collecting cash at retailers
Delays beyond this indicate an issue – follow up urgently with SASSA.
Can I collect my child grant from a post office?
Unfortunately you cannot collect regular SASSA child grant payments from the Post Office. Options are:
– Postbank SASSA card which can be used to withdraw cash
– Transfer into your personal commercial bank account
– Payment into a nominated merchant account
For any issues with Postbank accounts, you must visit a SASSA office directly.