How Can I Appeal a Rejected COVID-19 SRD Application?

If you applied for the COVID-19 Social Relief of Distress (SRD) grant from SASSA and your application was rejected, you have the right to appeal the decision. Here is a step-by-step guide on how to appeal a rejected COVID-19 SRD application in South Africa:

Confirm Your Application Information is Correct

First, double check that all the information you provided to SASSA on their electronic application platform is complete and correct. This includes your personal details, financial situation, and any other required information. If any information is inaccurate or missing, you can update it by clicking this link. It’s crucial your contact information is up to date in case your appeal is successful so SASSA can initiate SRD payments.

Accept the Declaration and Consent

After updating your information, you’ll be redirected back to the SRD appeal website. Here, appellants must confirm they have read and accepted the declaration and consent documents by checking the box. This is required to lodge an appeal.

Submit Your Appeal

Once you’ve accepted the declaration, click “Submit.” You should receive an on-screen confirmation that your appeal was submitted successfully. Be sure to submit an appeal for each month you were rejected, as you must appeal each decision separately.

Wait for the Outcome

The Independent Tribunal for Social Assistance Appeals (ITSAA) will inform you of the outcome within 60-90 days of submitting your appeal. They will communicate the decision and reasons electronically. If approved, SASSA will initiate COVID-19 SRD payments to you using the contact details you provided.

People Also Ask

How long do I have to appeal a rejected SRD application?

You have 30 days from the rejection notice to appeal, up to a maximum of 90 days. Appeal as soon as possible within this timeframe.

What is the income threshold for the COVID-19 SRD grant?

To qualify for insufficient means, you must earn R350 or less per person per month. The Tribunal will verify your income using bank records.

Can I get the status of my SRD appeal online?

Yes, you can check the status of your appeal on the SRD appeal website. This will let you know if it is still pending or if a decision was made.

What if I disagree with the Tribunal’s appeal decision?

The Tribunal’s decision is final within SASSA’s internal process. You may apply for judicial review by the High Court within 180 days if you wish to challenge the decision.

The COVID-19 SRD grant provides vital financial relief for South Africans in need during the pandemic. If your application was rejected in error, be sure to appeal the decision promptly. With the proper documentation, you have a good chance of being approved upon review by the Tribunal. This will help ensure you receive the temporary assistance you need during this difficult time.


Chinua Achebe, with a decade of expertise in SASSA and NSFAS, is your trusted guide in navigating these vital support programs. Count on his experience to help you access the assistance you need.

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